Carole is finely attuned to how cats behave with their guardians in their natural environment, making an in-home, hour-long consultation her most highly effective service. She plays soothing music that calms cats and their people (guardians) and provides a link to the music so it can be replayed as a security object for their cat/cats. At the end of the session, Carole provides the client with a written diagnosis of the problem, a prognosis, and a course of treatment to pursue. She then follows up by telephone. Very complex or difficult situations may require multiple visits, but this isn’t usually necessary.